04 · Support & Administration
IT Support & Systems
Tier 1–2 support with 5,000+ systems repaired. OS deployment, Active Directory, Microsoft 365 & Google Workspace administration, endpoint protection, remote administration, and ITIL-aligned incident & problem management.
5,000+ computer systems diagnosed and repaired at CityNet Computers — with promotion to Lead Technician within one year and a standing role as the final QA checkpoint for every customer device that left the shop.
The support practice covers the full Tier 1–2 range: OS deployment, Active Directory, Microsoft 365 and Google Workspace administration, endpoint protection and malware removal, and remote administration over AnyDesk and TeamViewer.
Process matters as much as fixes. Incident and problem management runs ITIL-aligned through Jira Service Management — so issues get resolved once, documented, and prevented, instead of resurfacing every month.
Capabilities
What I deliver
Incident & Problem Management
ITIL-aligned support through Jira Service Management — triage, resolution, documentation, prevention.
Directory & Identity
Active Directory administration: users, groups, policy, and access kept clean and auditable.
Productivity Platforms
Microsoft 365 and Google Workspace deployment and administration for business clients.
OS Deployment
Windows, Linux, and macOS installation, imaging, and configuration at fleet scale.
Endpoint Protection
Malware removal and endpoint hardening that keeps client machines protected after the fix.
Remote Administration
Fast, secure remote support over AnyDesk and TeamViewer — most issues resolved without a site visit.
In the field
The work
The support stack
Process
How it gets done
- 01
Triage
Every ticket classified and prioritized — urgent outages never queue behind routine requests.
- 02
Diagnose
Root-cause analysis, not symptom-chasing: find why it broke, not just what broke.
- 03
Resolve
Repair, redeploy, or reconfigure — verified working under real use, not just booting.
- 04
QA
The final-checkpoint habit from CityNet: nothing goes back to a client unverified.
- 05
Document & Prevent
Resolutions recorded and recurring problems engineered out of existence.
Need this done right?
Available in Lebanon and Qatar — let's talk about your project.